PRIVACY POLICY

DP03 Corporate Website Privacy Notice

Policy as generated from the ICO website for ‘professional services’ and based on options selected:

Palringo Ltd customer privacy notice "We will keep your personal information only as long as is necessary to conclude the purpose for which it was collected, or to meet legislative requirements. Personal information will be securely destroyed or put beyond use when it is no longer required, in accordance with our data retention and information management policy."

Contact details

Email: hello@realm.london

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What information we collect, use, and why

We collect or use the following personal information for information updates or marketing purposes:

* Names and contact details

* Marketing preferences

* Website and app user journey information

* IP addresses

We collect or use the following personal information for dealing with queries, complaints or claims:

* Names and contact details

* Address

* Video recordings of private or staffonly areas

* Audio recordings of private or staffonly areas

* Customer or client accounts and records

* Correspondence

* Location data

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Lawful bases and data protection rights

UnderUK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

Your right toobject to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

* Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

* Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

* Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

* So we can present information which we believe is of greatest interest to you.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

* Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

* Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

* Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

* So we can better understand your request and provide a more professional response.

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Where we get personal information from

·      Directly from you

·      Publicly available sources

·      Market researchorganisations

·      Providers of marketing lists and other personal information

·      Suppliers and service providers

How long we keep information

For general requests, we will keep your data for 12 months after we have fulfilled your request and you have confirmed you do not wish to receive any further information from us. This is so we can provide a connected response should you contact us again within that period.

For data relating to contracted services, we will keep your data according to any legal or contractual needs following the end of our contractual term, which will usually be no more than four years.

Who we share information with

Others we share personal information with

·      Insurance companies, brokers or other intermediaries

·      Professional or legal advisors

·      Regulatory authorities

·      Organisations we’re legally obliged to share personal information with

·      Suppliers and service providers

·      Professional consultants

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

InformationCommissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

17 September 2024

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